Do you need help?
If you have a problem or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we are not available, please email us and we will get back to you within 20-36 hours!
Payments
What payment methods do you accept?
We accept a wide range of payment methods, including Visa, Mastercard, Maestro, American Express, Apple and Google Pay. Our payment platform is secure and reliable, ensuring that your financial information is always protected.
Is the site safe for payments?
Yes, our site uses SSL (Secure Socket Layer) technology to encrypt all information transmitted during the payment process, ensuring that your personal and financial data is completely protected against any unauthorized access.
What should I do if my payment fails?
If your payment fails, please check that all details entered are correct and that your account has sufficient funds. If the problem persists, contact your bank to check for any restrictions. Alternatively, you can contact our customer service for immediate assistance.
How can I apply a discount code?
During the checkout process, you will find a box dedicated to discount codes. Enter the discount code and click "Apply". Your order total will automatically update to reflect the discount. Make sure the code is valid and not expired.
Shipping
Where do you ship your products?
We ship our products worldwide using reliable courier services such as UPS and DHL. This allows us to ensure that your order arrives safely and promptly, regardless of your location.
How much is shipping?
We offer free shipping on all orders over €149. For smaller orders, shipping costs vary based on the destination and weight of the package. During checkout, costs specific to your location will be calculated and shown.
How long does delivery take?
Delivery times depend on your location and the shipping method you choose. Generally, delivery takes place within 3-7 working days. You will receive a confirmation email with shipping details and a tracking number to track your package.
Can I track my order?
Yes, once your order has shipped, you will receive an email with a tracking number. You can use this number to track the status of your shipment on the courier's website. This way, you will always know where your package is until delivery.
What happens if I am not at home to receive the package?
If you are not at home at the time of delivery, the courier will leave a notice with instructions on how to collect the package or how to schedule a new delivery. In some cases, the package can be left at a collection point near you.
Returns
What is the return policy?
We offer a 14 day return policy. If you are not completely satisfied with your purchase, you can return it within 14 days of delivery. Products must be returned in the same condition in which they were received, with all original labels and in the original packaging.
How can I make a return?
To make a return, contact our customer service via email or the contact form on our site. We will provide you with detailed instructions on how to proceed with the return. Once we have received and inspected the returned product, we will issue you a shopping voucher in the store
General Questions
How can I contact customer service?
You can contact our customer service via the contact form on our site or by sending an email to infoitalianfinesse@gmail.com. We are available to answer any questions or concerns you may have.
Can I modify or cancel an order?
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once your order has been processed.
Do you offer discounts for bulk purchases?
Yes, we offer discounts for bulk purchases. If you are interested in placing a wholesale order, please contact us via email to discuss the details and receive a customized quote.
Are your products eco-sustainable?
Yes, we are committed to using sustainable materials and eco-friendly manufacturing processes. We work with suppliers who share our commitment to sustainability and strive to minimize our environmental impact.
How can I find out if a product is available?
Product availability is clearly indicated on the product page. If an item is out of stock, it will be listed as "Out of Stock." You can also sign up to our newsletter to receive updates on product availability.
Do you ship cash on delivery?
No, we currently do not offer cash on delivery. All orders must be paid in advance using one of the payment methods accepted on our site.
How can I be updated on news and promotions?
Sign up for our newsletter to receive updates on new collections, special offers and exclusive promotions. You can sign up by entering your email address in the appropriate field on our site.
